James G. Fausone
Veteran Disability Lawyer
An annual survey of the U.S.
Department of Veterans Affairs’ services was circulated to veterans by Legal
Help for Veterans, PLLC. The direct
e-mail and social media survey went to hundreds of veterans involved with the VA
disability claim process around the country.
Veterans with disability claims were
asked to grade VA’s handling of their disability claim. VA did not make the grade – 51% gave VA a D
grade. Only 6.1% gave VA an A or B
grade.
The survey found that nearly
half, 47.9%, felt that VA should take less than 6 months to decide a disability
claim. Deciding a claim in 6-11 months
was supported by 28.1% of respondents and 16.7% thought the end of the year
would be an acceptable time period. Only
7.3% of the veterans felt a claim should take more than a year.
The vast majority, 73%, of the
survey respondents had been waiting over one year. In fact, 42% had a VA experience that took
over 3 years.
The customer service problems from
long delays, misplaced records, asking for the same information again, and
scheduling repeated exams are all well documented. This survey asks the customers – the veterans
– to rate VA. The response is a failing
grade by 75% of the respondents.
Legal Help for Veterans, PLLC is
a national firm representing veterans before the VA since 1998 and has helped
thousands of veterans obtain over a million in veteran disability compensation
benefits.