Monday, January 30, 2012

Paperless VA

Jim Fausone
Veterans Disability Lawyer

With millions of veterans and thousands of backlogged claims, VA is challenged by the mountain of paper that it handles yearly. If you ever get behind the door of the VARO, the piles of paper in the cubicles and on the floor would surprise you. From helping hundreds of veterans, we know that sometimes VA simply cannot even find your file. They don't know what city it is in or what floor it's on. The answer is to use technology that is readily available to tame the flood. The Secretary of the VA has proposed a fully paperless claim system by 2015.

Compensation and benefit claims pending at VA, as of January 23, 2012 totaled 852,127 and 65 percent of them — 557,460 — had been filed by veterans more than 125 days ago, which means they are in “backlog” status.

Over the last year VA processed almost a million claims, but more than 1.3 million new claims were filed — some seeking compensation for the first time but most seeking an upgrade to current disability ratings. The number of veterans filing claims annually has more than doubled since 2000.

To read about VA's congressional testimony about the challenges and solutions:

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