Wednesday, February 1, 2012

Personal Information

Jim Fausone
Veteran Disability Lawyer

We have written on this topic before. The VA has a challenge keeping personal information confidential. We have seen VA post personal information on web sites. The VA has had hackers get into its computers. The more typical breach of security is very routine - misdirected mail. This happens at all levels. We have had the wrong veterans mail show up in court files, claim files and RO mail. A Fort Myers man had someone's personal information show up in his mailbox. The man was not a veteran and he contacted VA and NBC news.

VA representative said the errors in processing or simply outdated information are often reasons why letters are sent to the wrong address. "If they move out, the first thing they should do is let the VA know so we can ensure your items are mailed correctly," VA said. "Protecting veterans information is so important to the VA, its something we take very seriously." The VA says these types of mishaps are rare and if you receive a letter not addresses to you then you should return it to sender or contact the local VA.

To watch the NBC video on this story:

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